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Quality Assurance
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We help RECs with quality
assurance and the quality mark.
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We produce policies,
procedures and other documents relating to quality areas:
e.g. user-centred services, training and volunteering, to
assist race equality organisations in implementing quality
standards.
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We provide advice and support
for race equality organisations on conducting annual reviews
and planning work programmes.
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We advise on complaints
procedures and undertake external investigation of
complaints for voluntary, public and private organisations
as requested.
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We represent RECs in
discussions with the Equality and Human Rights Commission on
performance-related funding methodology and grant making.
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We have the knowledge and experience to develop effective
monitoring systems and performance measures and to
contribute to quality assurance.
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