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Service Improvement
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We
helped public authorities in improving their services to
minority ethnic communities by providing strategic
advice, investigatory services, research, training
consultation and report-writing facilities. We helped
set up the West Midlands Local Authority Equality
Network and are also in close contact with Local
Strategic Partnerships.
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With
GOWM and the CRE, we have researched the contribution of
Local Area Agreements to the promotion of race equality
and community cohesion.
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We can
supply policies, procedures and other documents to
assist new racial equality organisations in meeting
legal obligations and quality standards (based on PQASSO).
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We
disseminate information on new and innovative projects
to encourage good practice and to stimulate
socially-responsive project development.
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We
produce leaflets to explain and advertise the services
that REWM, WMDAS, and other race equality organisations
provide.
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Service
improvement opportunities are linked to effective
strategic development and resource acquisition, for
which Rights and Equality West Midlands provides
assistance.
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In
developing policies and procedures, we always focus on
the needs of service users.
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See
also our training, which is intended to contribute to
service improvement.
(Click
Education and Training)
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